Stakeholder Engagement

Approach to Stakeholder Engagement GRI 2-16 (2021), GRI 2-25 (2021), GRI 2-29 (2021)

GGC places importance on stakeholder engagement and operations aimed at creating value while reducing negative impacts on all relevant Stakeholder groups (process to remediate negative impacts). Appropriate communication channels have been established to enable Stakeholders to raise their concerns (communication channels for stakeholders to raise their concerns).Feedback received has been incorporated into decision-making and business planning processes to effectively and sustainably respond to Stakeholder expectations.

GGC classifies key Stakeholders, both internal and external, into six main groups as follows:

Stakeholder, Investors and Analysts

Expectations on Issues of Interest	Disclosure of operational information in a transparent and easily accessible manner Adherence to the Business Code of Conduct and promotion of a sustainable corporate culture Expansion of business operations to enhance competitiveness Application of technology and innovation to reduce costs and environmental impacts
Actions and Responses	Encouragement of shareholders to exercise their basic rights while enhancing shareholder satisfaction, taking into account sustainable growth, value creation, and the provision of appropriate and continuous returns Provision of opportunities for shareholders to propose meeting agendas, nominate directors, and submit questions in advance of the Annual General Meeting of Shareholders for 2025, while maintaining a minimum shareholding threshold of not less than 4% of total voting rights Conduct of business in accordance with Corporate Governance principles, together with transparent, complete, and auditable disclosure of information, and continuous consideration of feedback and complaints from shareholders, financial institutions, and analysts Analysis of global market trends to support product research and development and innovation, as well as the identification of additional investment opportunities to expand business
Channels of Participation	Attendance at the Annual General Meeting of Shareholders (once a year) Annual Report and Integrated Sustainability Report Whistleblower channel Analyst Meetings (on average once per quarter) Opportunity Day activities with the Stock Exchange of Thailand (on average once per quarter) Meetings with customers, funds, and High Net Worth investors organized by securities companies Corporate Governance inquiries: Corporategovernance@ggcplc.com Investor relations inquiries: ir@ggcplc.com Website: https://www.ggcplc.com/en/contact-us
Value Creation	Timely receipt and effective use of material information Risk mitigation measures enabling Risk Management at an acceptable level Enhanced confidence among shareholders in Corporate Governance and Business Code of Conduct

Community Society and Environment

Expectations on Issues of Interest	Business operations that do not adversely impact communities, society, and the environment Environmental, health, and safety responsibility toward surrounding communities Strict compliance with laws and regulations Support for community well-being in education, health, environment, and sustainable livelihood creation Expansion of community and social development activities to remote areas Transparent and timely disclosure of operational information
Actions and Responses	Responsible business operations with consideration of potential impacts on surrounding communities and the environment Active listening to community feedback and avoidance of inappropriate operations that may lead to complaints Implementation of preventive and mitigation measures to promote quality of life while maintaining environmental sustainability Implementation of social responsibility projects to enhance community income and quality of life, with expansion nationwide
Channels of Participation	Community visits (once per week) Social and environmental development projects (e.g., SE Health & Personal Care Product Project, Green Health Project) Community satisfaction surveys (biennially) Whistleblower channel Website: http://www.ggcplc.com/th/contact-us https://www.facebook.com/CSR-PR-Global-Green-Chemicals
Value Creation	Strengthened relationships among GGC, communities, and society for inclusive and sustainable growth Improved social and environmental conditions within communities Expanded income-generation and stable employment opportunities

Government

Expectations on Issues of Interest	Transparent, timely, and accessible disclosure of information Commitment to the Business Code of Conduct and sustainable corporate culture Analysis of risks and opportunities with appropriate mitigation measures Collaboration with government agencies to drive relevant policies and provide innovation and technology knowledge
Actions and Responses	Compliance with applicable laws, regulations, and government requirements Regular disclosure of information and establishment of sub-committees to oversee Corporate Governance and sustainability, while supporting government initiatives for national benefit, such as the Nakhon Sawan Biocomplex pilot project under the national Bioeconomy policy and related campaigns. Collaboration with government and Stakeholders to promote High Value Products, including Life Cycle Assessment projects with Kasetsart University and research collaboration with EnPAT on fire-resistant bio-based transformer oil Ongoing analysis of regulatory and legal changes to ensure alignment with government direction
Channels of Participation	Whistleblower channel Corporate Governance inquiries: Corporategovernance@ggcplc.com
Value Creation	Growth of environmentally driven industries Support for government policies

Employees

Expectations on Issues of Interest	Timely and comprehensive internal communication Occupational health and safety management Fair compensation and benefits Sustainable Career Path and equal career growth opportunities Quality training Meaningful work assignment Well-being and mental health care
Actions and Responses	Promotion of employee capability development through transparent communication Provision of occupational health and safety measures and adequate facilities, including during crisis situations such as the COVID-19 pandemic Fair compensation practices and equal opportunities for employee feedback
Channels of Participation	Management-employee meetings (quarterly) Annual employee satisfaction and engagement survey Whistleblower channel Website: http://www.ggcplc.com/en/contact-us
Value Creation	Positive employee relations Fair and sustainable compensation and benefit Stable career progression Continuous capability development

Suppliers and Business Partners

Expectations on Issues of Interest	Integrity, transparency, and fairness in business operations Long-term and sustainable business collaboration Joint development of products and projects Enhancement of sustainable palm cultivation capability
Actions and Responses	Fair and equitable treatment under applicable laws and mutually agreed rules Collaboration on innovation and sustainability-qualified products covering economic, social, and environmental dimensions Capacity building through Train the Trainer programs and RSPO-aligned sustainable palm cultivation Extension of safety management standards to contractors
Channels of Participation	Annual supplier meetings Annual supplier assessments Annual supplier visits Whistleblower channel Website: http://www.ggcplc.com/en/contact-us
Value Creation	Mutual business growth Strong long-term relationships Enhanced sustainable palm cultivation income for farmers and communities Zero Accident organization

Customers

Expectations on Issues of Interest	Integrity, transparency, and fairness Joint development of products and projects Innovation and new products responding to market demand
Actions and Responses	Consistent delivery of quality products on time Collaboration on Low Carbon Product initiatives to reduce emissions across the supply chain Research and development of High Value Products such as Bionotrisoft Feed Additives, Nutralist nutritional products, Alkyl Benzoate, and Biosovell products Fair treatment of all Customers
Channels of Participation	Annual customer meetings Annual customer satisfaction surveys Whistleblower channel Website: http://www.ggcplc.com/th/contact-us Exhibitions (at least once per year)
Value Creation	Mutual business growth Strong customer relationships Value chain stability Products that effectively respond to consumer and market needs