Stakeholder Engagement

Approach to Stakeholder Engagement GRI 2-16 (2021), GRI 2-25 (2021), GRI 2-29 (2021)

GGC emphasizes participation and working to create value and the process to remediate negative impacts on all relevant stakeholders. The Company has provided communication channels for stakeholders to raise their concerns. The Company has incorporated various opinions into the decision-making process and business planning in order to efficiently and sustainably respond to the expectations of stakeholders.

The Company has classified the main stakeholders both inside and outside the organization into 6 main groups as follows:

Stakeholder, Investors, and Analyst GRI 2-25 (2021)

Expectations on Issues of Interest	GGC discloses operational information with transparency and easy access. GGC is committed to operating according to business ethics and sustainably driving corporate culture. GGC plans to expand the scope of operations of the company to increase competitiveness. GGC places great emphasis on technology and innovation in cost reduction and reduction of environmental impact.
Actions and Responses	GGC encourages shareholders to exercise their basic rights, along with creating maximum satisfaction for the shareholders with consideration for sustainable growth, value creation, and continuously providing appropriate compensation. GGC provides opportunities for shareholders to propose meeting agendas, propose the names of directors, and submit questions in advance for the 2020 Annual General Meeting of Shareholders while maintaining the shareholding proportion of the shareholders at “No less than 4 percent” of the total voting rights of the company since 2018. GGC operates its business in accordance with the principles of good corporate governance. In addition, GGC also discloses information to stakeholders in a transparent, complete and auditable manner. GGC always takes into account the opinions and complaints from shareholders, financial institutions, and analysts. GGC analyzes world market trends to support product research and development, as well as innovation that responds to market demands. GGC also seeks additional investment opportunities to expand the business of the company.
Channels of participation	Attendance at the GGC Annual General Meeting of Shareholders once a year. Acknowledge GGC’s annual information through the annual report and integrated sustainability report Channels for receiving complaints (Whistleblower) On average, an analyst meeting is held once per trimester On average, activities for listed companies to meet investors (Opportunity Day) in collaboration with SET is organized once every trimester Attendance of meetings to provide information of the company to the high net worth investors’ portfolio, organized by various securities companies Channels for contacting inquiries regarding GGC’s good corporate governance to the company secretary at Corporategovernance@ggcplc.com Channels for investors to contact GGC for information at ir@ggcplc.com GGC’s website: https://www.ggcplc.com/en/contact-us
Value Creations	GGC must be quickly informed of important events and use the information correctly and effectively There are measures to mitigate risks that may hinder the operation. GGC must be able to manage the risks of the company to an acceptable level. GGC must gain confidence from other shareholders in regard to good corporate governance and business ethics.

Community Society and Environment

Expectations on Issues of Interest	GGC ensure that business operations do not cause impact on the community, society and the environment GGC take responsibility for the environment, health and safety of surrounding communities GGC strictly comply with laws and regulations GGC support the well-being of the community including education, health and sustainable job creation GGC expand social projects to the community in the remoted areas. GGC disclose the information in transparent and promptly manners.
Actions and Responses	GGC conduct business with care and responsibility to communities, society and the environment by taking concerns in potential impact of the environment and surrounding communities within our operations GGC listen to opinions from the communities, avoiding improper operations which might lead to complaints GGC determine measures to prevent and manage impact, to promote and improve quality of life of communities, society and maintain environmental sustainability GGC launched social responsibility projects to enhance and uplift better quality of life of surrounding communities. Also, GGC expand the scope of social responsibility projects to cover nation-wide
Channels of participation	Community Visit (2-3 times per week) Social and environmental initiatives and activities in 2022 (5 times in 2022) Annual community satisfaction survey GGC’s whistleblower channel GGC’s website: http://www.ggcplc.com/en/contact-us https://www.facebook.com/CSR-PR-Global-Green-Chemicals
Value Creations	Build a positive relationship within the communities and society to ensure inclusive and sustainable growth Build a good environment in the communities and society Create opportunities in generating more income and a stable career for communities

Government

Expectations on Issues of Interest	GGC disclose information transparently, promptly and ensure it is easy to access GGC commit to the business code of conduct and sustainably establish it as a corporate culture GGC analyze the risks and related opportunities and establish the mitigation plan GGC coordinate with the government sector to enforce related policy and provide the knowledge on the innovation and technology for the benefits of the country
Actions and Responses	GGC recognizes the importance of collaboration with the government sector, not only by complying with related regulations and laws GGC discloses information to the stakeholders and government sector and the sub-committees to ensure the good corporate governance and sustainability, as well as supports the governmental operations and policies, that focus on bringing benefits to the country e.g. Nakhonsawan Biocomplex – a pilot project to follow up on Thailand’s bioeconomy policy GGC promote B10 biodiesel as standard diesel type in Thailand, including the feedback from the government and stakeholders to enhance the industry and the well-being of the people. GGC analyses the risks related to the changes in regulations and laws so as to conduct the business in accordance with the government’s plan
Channels of participation	GGC’s whistleblower channel Channels for contacting inquiries regarding GGC’s good corporate governance to the Company secretary at Corporategovernance@ggcplc.com
Value Creations	Ensure industrial growth for the environment Promote government policies

Employee

Expectations on Issues of Interest	GGC quarterly management-employee meeting GGC implement occupational health and safety in the workplace GGC fair benefits and compensation for all employees GGC build a sustainable career path GGC ensure equality in career growth GGC provide efficient potential development training GGC provide meaningful assignments Receive attention and good care
Actions and Responses	GGC encourages employee learning with transparency and clarity GGC recognize the importance of developing their potential, ensuring their safety and providing fully equipped facilities in a crisis, such as COVID-19 pandemic. GGC provides fair compensation and openly listens to suggestions and comments from all level of employees, equally
Channels of participation	GGC quarterly management-employee meeting GGC annual employee satisfaction and engagement survey GGC’s whistleblower channel GGC’s website: http://www.ggcplc.com/en/contact-us
Value Creations	Build a positive relationship GGC ensure fair and sustainable compensation and benefits GGC build a sustainable career path GGC constantly develop and improve employees capability

Supplier and Business Partner

Expectations on Issues of Interest	GGC operate business with integrity, transparency and fairness GGC constantly and sustainably conduct the business with suppliers and business partners GGC develop products and projects with suppliers and business partners to ensure business expansion
Actions and Responses	GGC protects the interest of the suppliers and business partners with integrity and equality, while strictly complies with the laws and rules mutually stipulated. GGC collaborates in developing innovation and environmentally friendly products covering economic, social and environmental dimension in responding to market demand. GGC supports enhancement of safety management that covers the contractors.
Channels of participation	GGC annual supplier meeting Annual supplier assessment Annual supplier visit GGC’s whistleblower channel GGC’s website: http://www.ggcplc.com/en/contact-us
Value Creations	GGC ensure business growth along with GGC GGC build a positive relationship GGC build a stable supply chain Zero accident organization

Customer

Expectations on Issues of Interest	GGC operate business with integrity, transparency and fairness GGC develop products and projects to ensure business expansion GGC create innovations and products that respond to the consumer and market demand
Actions and Responses	GGC recognizes the importance of manufacturing and delivering quality products and constant response to the market demand GGC collaborates in numerous projects to create value to the customers and stakeholders e.g. B100 trial in agricultural machines. GGC collaborates with related sectors to research, develop and introduce new products to the market GGC maintains fair operations to all customers.
Channels of participation	Annual customer meeting Annual customer satisfaction evaluation GGC’s whistleblower channel GGC’s website: http://www.ggcplc.com/en/contact-us Exhibition at least once a year
Value Creations	Ensure business growth along with GGC Build a positive relationship Build a stable value chain Develop products that respond to the consumer and market demand